Try entering the passport number without the “08.” This problem should not arise for newer Mexican passports, as those passports do not begin with the year. For example, a Mexican passport that was issued in 2008 may have a passport number that starts with “08” followed by nine digits. If relevant, try entering the passport number without the year. Some passport numbers may begin with the year in which the passport was issued, causing the number to be too long for the relevant field in CBP’s automation system. Do not enter the year if included in the passport number.If the passport number is different than the current passport, enter the passport number stated on the visa. Also, check the passport number stated on the visa. If the passport number on the Form DS-160 is different than the passport number on which the person was admitted, type the passport number as stated on the submitted Form DS-160. Check the Form DS-160 (if available) for the passport number stated. Example: type the first names “Mary Jane” as “Maryjane.” If a person has two first names or two last names, type the first names without a space between them or the last names without a space between them. Enter multiple first names or multiple last names without spaces.This may cause the name to be recorded incorrectly in the CBP system. Some countries state the name in the passport as first name, last name, rather than the more standard order of last name, first name. Switch the last and first name when entering the information on the website. If this is not successful, try to switch the order of the names.Do this even if the middle name is not stated on the passport or visa. In the first name field, type the first and the middle name (if any) with a space in between. Enter the first and middle name in the First Name field.

Try entering the name as stated on each document.

If you are not successful using the passport, try using your visa or the submitted Form DS-160 (if available) for name variations.

Enter the name as stated on your travel document (i.e.

If you continue to have problems accessing your I-94 record, contact us.If you are having difficulty finding your electronic I-94 record using CBP's I-94 website, the American Immigration Lawyers Association recommends using the following troubleshooting tips:

If that does not work, try it as “LA 497327.”.

If you have both letters and numbers in a passport number, try first with no spaces.

If this does not work, try it without the space, as “ClaireAnne.”.

If you have a First and Middle name, include them both on the first name line with a space.

If your information cannot be retrieved, you should experiment with adding spaces between letters or taking away spaces if needed.

When your arrival information is retrieved, check to ensure it is correct then print it.

Enter your personal information (as it appears in your Visa) into the fields on the online form.Go to and select 'Get Most Recent I-94'. Keep the printouts in your personal files. There are a number of reasons you might still need paper documentation of your arrival record, so we encourage you to print your I-94 each time you come into the country. This information was previously recorded by paper. The record includes your name, date of birth, passport country and number, visa type, and date of entry. Each time you enter the United States, your entry will be recorded electronically.

I94 online